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Frez · AGRISENSO Plus
Kita Agritech Corporation

Deleting your account

For the Frez Farmer and Frez Field apps by Kita Agritech Corporation · Last updated [ NEEDS: effective date ]

You can delete your Frez account and your personal data at any time. This page explains how, and exactly what is deleted and what, by law, must be kept.

How to delete it from inside the app

  1. Open the Frez app and sign in.
  2. Go to More (the last tab).
  3. Tap “Burahin ang aking account” / “Delete my account”.
  4. Type BURAHIN to confirm, and tap delete.

Your account is closed straight away and can no longer sign in. The app tells you, before it signs you out, whether your data was erased or kept — see below for which happens.

If you can’t open the app

Email [ NEEDS: privacy@ email ] from the address or with the mobile number on your account, or write to Kita Agritech Corporation, [ NEEDS: registered address ]. Tell us you want your account deleted. We may ask one or two questions to confirm it is really you, and we complete the request within 15 days.

What happens to your data

If no loan on your file was ever approved
  • Your personal information is erased: your ID numbers (RSBSA, PhilSys, TIN), phone, email, birth date, family details, farm boundary and location, and your signature.
  • Your uploaded documents and photos are deleted from storage.
  • Any application still in progress is withdrawn.
  • Your login is disabled permanently.
If a loan on your file was already approved
  • Your login is closed and can no longer be used.
  • The loan file is kept, because Land Bank of the Philippines is legally required to keep lending records. We cannot erase a record the bank must hold.
  • We open a privacy review and a person replies to you within 15 days (as the Data Privacy Act requires) explaining what can be erased and what must be kept, and for how long ([ NEEDS: retention period ]).

Staff accounts (LANDBANK and Frez) are not deleted from the app; they are closed by an administrator on request.

Questions

Data Protection Officer, Kita Agritech Corporation — [ NEEDS: DPO name ], [ NEEDS: privacy@ email ]. See our full Privacy Policy.

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Pagbura ng account

Para sa Frez Farmer at Frez Field apps ng Kita Agritech Corporation · Huling na-update [ KAILANGAN: petsa ]

Puwede mong burahin ang iyong Frez account at personal na datos anumang oras. Ipinapaliwanag dito kung paano, at kung ano ang binubura at ano ang kailangang itago ayon sa batas.

Paano burahin mula sa loob ng app

  1. Buksan ang Frez app at mag-sign in.
  2. Pumunta sa More (huling tab).
  3. I-tap ang “Burahin ang aking account”.
  4. I-type ang BURAHIN para kumpirmahin, at i-tap ang delete.

Agad na sasara ang account mo at hindi na makaka-sign in. Sinasabi sa iyo ng app, bago ka i-sign out, kung binura o itinago ang datos mo — tingnan sa ibaba.

Kung hindi mo mabuksan ang app

Mag-email sa [ KAILANGAN: privacy@ email ] mula sa email o gamit ang numerong nasa account mo, o sumulat sa Kita Agritech Corporation, [ KAILANGAN: address ]. Sabihin na gusto mong burahin ang account. Maaari kaming magtanong ng isa o dalawa para matiyak na ikaw nga, at kinukumpleto namin ito sa loob ng 15 araw.

Ano ang mangyayari sa datos mo

Kung walang naaprubahang pautang sa file mo
  • Binubura ang personal mong impormasyon: mga ID (RSBSA, PhilSys, TIN), telepono, email, petsa ng kapanganakan, detalye ng pamilya, hangganan at lokasyon ng sakahan, at ang pirma mo.
  • Binubura ang mga dokumento at larawang ini-upload mo.
  • Iniuurong ang anumang aplikasyong kasalukuyang ginagawa.
  • Permanenteng nade-disable ang login mo.
Kung may naaprubahang pautang na sa file mo
  • Sinasara ang login mo at hindi na magagamit.
  • Itinatago ang file ng pautang, dahil kailangan ng Land Bank of the Philippines sa batas na itago ang rekord ng pautang. Hindi namin puwedeng burahin ang rekord na kailangang hawakan ng bangko.
  • Nagbubukas kami ng privacy review at may taong sasagot sa iyo sa loob ng 15 araw (ayon sa Data Privacy Act) na magpapaliwanag kung ano ang puwedeng burahin, ano ang kailangang itago, at gaano katagal ([ KAILANGAN: panahon ng pag-iingat ]).

Ang mga account ng staff (LANDBANK at Frez) ay hindi binubura mula sa app; sinasara ito ng administrator kapag hiniling.

Mga tanong

Data Protection Officer, Kita Agritech Corporation — [ KAILANGAN: pangalan ng DPO ], [ KAILANGAN: privacy@ email ]. Tingnan ang buong Patakaran sa Privacy.

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